Upon receipt of the product, the customer is responsible to check if the packaging is intact and if the condition of the products received is the desired or there are any obvious problems or defects of the product so as not to lose the rights arising from the law on defective products.

The customer can exercise the right of withdrawal in writing within 14 days of receipt of his order and request a refund and not necessarily a new order, without justifying the return. The company must return the money within 14 days of receiving the withdrawal request. However, the company may delay returning the money if it does not receive the products or proof of return. The product to be returned must be in excellent condition and in intact packaging and not used.It is pointed out that there is no withdrawal in case of supply of goods that are manufactured according to the specifications of the consumer or clearly personalized.

No refunds will be given to any product if it has been used or its packaging has been altered in any way.

In all cases in which other than the sold goods are delivered, by type or quantity or a property that has previously been agreed in writing with the company is missing, the customer returns the products for inspection and detection of error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the company, as long as the method of return proposed by the company is observed.