General

The website marouka.gr is an electronic commercial store for the sale of handmade products via the Internet (hereinafter the “e-shop”) operated by the sole proprietorship under the name Koureli Maria, based in Zografou, Attica, Avydou street no. 45, PC 15771 and is legally represented, with TIN. 129753033, Δ.Ο.Υ. ΙΒ Αθηνών, ΑΡ.Γ.Ε.ΜΗ. 153986303000, e-mail address maria.koureli@marouka.gr, service telephone line: 2111179046, (hereinafter the “business”).

Every user or visitor who enters and uses the services of the e-shop is considered to consent and unconditionally accepts all these terms (hereinafter the “Terms of Use”), without exception. If you do not accept the Terms of Use, you are not allowed to use this website and make any transaction with the e-shop. Every user who purchases products from the e-shop is considered to have fully and unconditionally accepted the Terms of Use, as they apply on the day of the order.

The company reserves the right to freely modify or revise the Terms of Use, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of the e-shop. Contracts through the online store are drawn up in the Greek language.

Copyright

The content of the e-shop, including the distinctive titles, marks, images, graphics, photos, drawings, texts etc. are the intellectual property of the company and are protected under the relevant provisions of applicable law. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the company.

Limitation of Liability

The company has made every effort to display as accurately as possible the products it has by viewing photos, descriptions and specific comments. However, this website may contain errors (typographical, numerical, imaging, etc.). The company does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information mentioned or available on this website.

The company in the context of its transactions from the e-shop is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason.

The company has the right to modify, suspend or even suspend for a short or long period all or part of the website, to change, improve or upgrade it without notice. The company is not able to provide guarantees regarding the complete absence of viruses or other malicious programs.

The user agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics.

Product Purchase – Payment Method – Return Policy

The products posted in the e-shop are presented with retail prices including VAT. In addition to the retail cost, each user pays the shipping cost, when it exists, the size of which will be announced before the final submission of the order. The company can modify the prices of its products. Any modification will not affect existing orders that are being processed or shipped.

Payment for the products can be made in one of the following ways: credit or debit card, PayPal, bank deposit or cash on delivery. After the completion of the order, an email will be sent to the customer confirming his order.

Upon receipt of the product, the customer is responsible to check if the packaging is intact and if the condition of the products received is the desired or there are any obvious problems or defects of the product so as not to lose the rights arising from the law on defective products.

The customer can exercise the right of withdrawal in writing within 14 days of receipt of his order and request a refund and not necessarily a new order, without justifying the return. The company must return the money within 14 days of receiving the withdrawal request. However, the company may delay returning the money if it does not receive the products or proof of return. The product to be returned must be in excellent condition and in intact packaging and not used.It is pointed out that there is no withdrawal in case of supply of goods that are manufactured according to the specifications of the consumer or clearly personalized.

No refunds will be given to any product if it has been used or its packaging has been altered in any way.

In all cases in which other than the sold goods are delivered, by type or quantity or a property that has previously been agreed in writing with the company is missing, the customer returns the products for inspection and detection of error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the company, as long as the method of return proposed by the company is observed.

Privacy policy

The use of the e-shop is addressed only to adults (18 years and over), who have legal capacity. In order to proceed with the order, you will need to fill in your personal details (name, residence address, contact phone number, e-mail address, etc.). The information that has been voluntarily given by the users of the website, is used by the e-shop, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed. their orders. The company does not distribute to any other organization or partner that is not connected to the e-shop the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.

You agree that we have the right to contact you with the information you have provided to us during your order, only regarding the processing of your order.

We will use your personal data for the purposes described above. We do not collect or process more or any other type of personal data than is necessary to fulfill the intended purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data.

As a data subject you have specific legal rights regarding the personal data we collect from you. Specifically: (a) Right of revocation of consent, (b) Right of correction, (c) Right of restriction, (d) Right of access, (e) Right of portability, (f) Right of deletion, (g) Right of objection, (h) Right complaint. In order to exercise your legal rights, please contact us in writing via email.

Security

We recognize and respect the importance of the issue of the security of your Personal Data as well as your electronic transactions. All information, which is related to your personal information and your transactions, is secure and confidential. Our company does not keep your credit card details in its files.

The installation of “cookies” is allowed only with the consent of the user and after appropriate information. We use cookies to make your browsing better easier and more enjoyable but also to be able to evolve according to the requirements of our audience.

None of the cookies on the website are necessary for its operation, you can disable cookies from your browser settings. For more information on disabling cookies visit the official website of your browser.